Terms & Conditions

Global Vogue VIP LLC is a technology platform. We connect you with independent, licensed chauffeurs who own and operate their own vehicles. We are not a limousine company, a motor carrier, or a transportation provider, and we do not own or operate a fleet.

The chauffeur who drives you is an independent contractor, not our employee. We set the standards they must meet, handle your booking and payment, and support you before, during and after your ride — but the transportation itself is performed by the chauffeur.

You must have a personal account with accurate information to book a ride, and be at least 18 years old. One account per person; accounts are personal and may not be shared or transferred.

A valid payment method is required to reserve. Your ride is confirmed once payment is authorized; if it is declined or has insufficient funds, the ride will not start. Estimates are confirmed by dispatch with the exact route; extra stops, waiting time, tolls and excessive cleaning may adjust the final fare.

You can cancel from My Trips or from the app. What you are charged depends on how long is left before pickup, whether it is an airport transfer, and your membership tier. The exact amount is always shown to you before you confirm the cancellation — nothing is charged without you seeing the figure first.

Standard rides (percentage of the quoted fare):

• More than 4 hours before pickup — no charge.
• Between 1 and 4 hours before pickup — 25%.
• Less than 1 hour before pickup — 50%.

Airport and seaport transfers. The chauffeur reserves the slot and travels to the terminal, so the windows are tighter:

• More than 24 hours before pickup — no charge.
• Between 4 and 24 hours before pickup — 25%.
• Between 1 and 4 hours before pickup — 50%.
• Less than 1 hour before pickup — 100%.

Members cancel free, much later. Within your tier's window there is no charge at all, airport transfers included:

• Silver — free up to 2 hours before pickup.
• Gold — free up to 1 hour before pickup.
• Platinum and Black Card — free up to 30 minutes before pickup.

Once the chauffeur has arrived, the fare is charged in full — for members too. At an airport or seaport a $25 terminal fee is added, because the chauffeur has already paid to enter. This is the one rule membership does not waive: at that point the chauffeur has done the work and turned down other rides.

A no-show is treated as a cancellation after arrival. If your flight is delayed, message us on WhatsApp before the pickup time and we will move the booking instead of charging you.

Refunds return to the original payment method. Where only a deposit was taken, the difference is released; where the full fare was authorized, only the amount above is captured and the rest is released. Hotels, flights, car rental, private aviation and yacht charters follow the provider's cancellation rules, which are shown before you pay and can be stricter than the rules on this page.

Treat your chauffeur and vehicle with respect — no smoking, no illegal substances, seatbelts always. You are responsible for damage or excessive cleaning. For emergencies, call 911.

Tips are optional and 100% go to your chauffeur.

Chauffeurs drive as independent contractors, not employees, and are responsible for their own taxes, insurance and vehicle, and for meeting our standards (2021+ vehicle, valid commercial insurance, minimum rating, daily verification).

The Global Vogue VIP text program sends reservation-related messages — booking confirmations, chauffeur assignment and arrival, and trip updates — to customers who opt in when creating an account. Consent is not a condition of purchase.

Message frequency varies with your ride activity. Message and data rates may apply.

Reply STOP to cancel at any time. Reply HELP for help, or contact us at support@globalvoguevip.com or +1 (954) 953-1363.

Carriers are not liable for any delayed or undelivered messages. See how we handle your data in our Privacy Policy.

Global Vogue VIP LLC · 407 Lincoln Rd, Suite 6H PMB 1034, Miami Beach, FL 33139 · support@globalvoguevip.com